USE CODE '70PERCENT' AT THE CHECKOUT

  • F.A.Q F.A.Q

F.A.Q's

I have a question about a specific product, what should I do?

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Is your site secure?

Our site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe. When begin to checkout you will see the small padlock sign in the address bar - this confirms that you have entered a secure payment page. If you chose to create an account with us, you can be safe in the knowledge that we are fully registered with the ICO and comply with their terms of use. We do not share or sell your details. We hate spam as much as you do.

Which couriers do you use?

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Can I track my delivery?

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How much does delivery cost?

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How long will delivery take?

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Can I have my order shipped overseas?

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If an item is out of stock, can I still order it?

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Can I order by telephone?

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I'm having problems using your App

We're sorry if you're having an issue with our iOS or Android App. If you're looking for a size guide then you can find this on each product page underneath the 'add to bag' button. If you're having login trouble then we'd suggest trying a couple of things: 1. Check your password Double check you're entering your password correctly without caps lock being on. If that doesn't work you can also click 'Forgotten password?' to reset it. 2. Close the app Most other issues can be resolved by simply closing the app and launching it again. You'll need to completely close the app rather than just put it to sleep. If you're unsure on how to do this, follow the below instructions for your device: iOS - Double tap the home button on your iOS device and you should see all the apps you've got open appear side by side in a scrollable list. Once you've located the ASOS app just swipe it up to close it. For iPhone X models and above, you'll need to go to the home screen, or to the ASOS app, swipe up and hold from the bottom of the display. Android - Press and hold the home button on your Android device and you should see all the apps you've got open. Once you've located the ASOS app just swipe it to the right to close it. Next time you open the app you'll see the latest content on the homepage. We would also suggest that you are using the most up to date version of the app for your device. 3. Contact Us If you're still having problems using the app, contact our Customer Care Team giving as much detail as you can about the issue including screen shots of any error messages you get and what you've done so far to try to resolve it.

How can I contact you?

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Can you help me with my promo code?

If you find that your promo code isn't working then please check the below:

You can only use one discount/promo code per order. This applies to our free delivery codes too.

As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. You can also check out our general Terms and Conditions regarding promo codes by looking at the section 'Promo Codes' of our T&Cs here.

If your discount code is still not working after checking all of the above, then please get in touch with our Customer Care Team so we can help you further.

What should I do if my order hasn't been delivered yet?

1. Check the delivery date .You can find your estimated delivery date in your Order Confirmation email – please allow until this date for your order to reach you.

2. Track the order online You'll be able to track the progress of your delivery if it's been sent with a trackable service. To check this, all you need to do is log into ‘My Account' and select the order you're looking to track. If there's a 'Track Order' button, simply click the link and you'll be able to follow your parcel. If the status shows ‘shipped', your order has been sent with your local postal service and isn't trackable. Your tracking link will be able to provide up to date information on the status of your delivery.

3. Contact us If your estimated delivery date has passed and you haven't received your order, please get in touch with our Customer Care Team who can help you further. We won't be able to provide you with additional information until this date has passed.

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Can I use more than one discount code on my order?

Using a discount code on your order? You can only use one per order – this includes our free delivery codes. For more info on how to use your promo code, check out our Ts&Cs here.

What should I do if I’m having problems with your mobile site?

We're sorry if you're having trouble with our mobile site. If our desktop site is appearing on your device instead of our mobile site, please click here. Most technical issues can be resolved by clearing your browser's cache and cookies . You'll also need to make sure that you accept our cookies. If you're not sure how to clear your mobile browser's cache and cookies, please see below: iOS - Safari If you're using Safari on an iOS device, press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select ‘Clear History' and ‘Clear Cookies and Data'. Once you've done this, simply open up Safari again and go to our website. iOS – Chrome If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select ‘Settings' and then ‘Privacy' on the next screen. You'll then see the options to clear your cache and cookies. Once you've done this, simply close and reopen Chrome again and go to our website. Android If you're using an Android device, then with your browser open, press the Menu button. Select ‘Clear Browsing Data' and then ‘Privacy' on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button. If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.

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How can I unsubscribe from your emails and texts?

If you no longer wish to subscribe to ASOS emails or texts, you can unsubscribe simply by: Clicking on the unsubscribe link in one of our emails OR Logging into your ASOS account and clicking 'Contact preferences' from the list. This will open up your preferences. You'll then need to untick the communication boxes and click 'Save preferences'. Please note, once you unsubscribe, it can take up to 7 days for the change to take effect. If you change your mind later and want to subscribe again, simply follow the above steps.

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